Benefits Specialist

Independently manage employee and family benefit cases related to life and employment events, ensuring accurate application of benefit provisions and timely resolution.

• Associate or Bachelor’s degree in Human Resources, Business Administration, or a related field; or equivalent relevant experience.
• Experience supporting employees through complex or sensitive benefits-related life events preferred.
• PHR, CEBS, or similar professional certification preferred.
• Solid working knowledge of health and welfare benefits and general retirement plan concepts.
• Strong written and verbal communication skills.
• Ability to exercise judgment while following established policies and procedures.
• Attention to detail with the ability to manage multiple complex cases simultaneously.
• Ability to maintain confidentiality and professionalism.
• Physical demand level is Sedentary.

• Provide clear, empathetic guidance on benefit options, eligibility, required actions, and deadlines using sound judgment within established policies and procedures.
• Coordinate benefit changes across health, welfare, and retirement plans resulting from employee status changes to ensure accuracy and continuity of coverage.
• At AEP, we’re more than just an energy company!
• We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
• Salary Grade 6 ($74,551.00 - $93,188.50)