Especialista en Customer Care
Octopus EnergyPosted April 15, 2025
Valencia, Valencia
Renewable Energy DevelopmentFull Time
Job Description
The Customer Care Specialist at Octopus Energy will serve as the primary voice and support for customers, guiding them through their experience with the company's products and services, particularly in solar panel installation. The role involves resolving inquiries and managing issues to ensure a positive customer experience.
Responsibilities
- •Act as the primary voice and support for customers
- •Guide customers through their experience with products and services
- •Assist in the installation process of solar panels
- •Resolve customer inquiries and manage incidents
- •Ensure customers feel cared for and supported
Requirements
- •Experiencia previa en atención al cliente, preferiblemente en el sector energético o en la instalación de paneles solares.
- •Capacidad para resolver dudas y gestionar incidencias de manera efectiva.
- •Habilidad para acompañar a los clientes de principio a fin en su experiencia con productos y servicios.
- •Compromiso con la sostenibilidad y un enfoque centrado en las personas.
Benefits
- •Flexibilidad
- •Conciliación
- •Desarrollo del potencial al máximo