Technical Support Specialist (German Speaker)
Use InsiderPosted January 24, 2025
Istanbul, Turkiye
Not SpecifiedFull Time
Job Description
The Technical Support Specialist (German Speaker) at Insider will be responsible for providing exceptional support to clients, ensuring their success with the company's AI-native customer experience and marketing platform. This role requires problem-solving skills, relationship management, and a collaborative approach to meet customer needs across various regions.
Responsibilities
- •Provide technical support to clients in German
- •Resolve customer issues and inquiries efficiently
- •Collaborate with cross-functional teams to enhance customer experience
- •Analyze customer feedback to improve product offerings
- •Maintain documentation of support processes and solutions
Requirements
- •Fluency in German, both written and spoken.
- •Experience in a technical support role or similar customer-facing position.
- •Strong problem-solving skills and ability to think analytically.
- •Ability to work in a fast-paced, multinational environment.
- •Excellent communication skills and ability to form relationships with stakeholders.
- •Demonstrated ability to work collaboratively in a team setting.
