Support Operations Associate I
Alarm.comPosted April 25, 2025
Bloomington, Minnesota
Smart Grid TechnologyFull Time
Job Description
The Customer Support Associate at Alarm.com provides phone-based technical support to dealers, ensuring that security devices in homes and businesses function properly. The role emphasizes exceptional customer service, problem-solving skills, and a willingness to learn about technology, with extensive training provided for new employees.
Responsibilities
- •Provide exceptional phone-based customer support regarding Alarm.com products and services
- •Develop troubleshooting steps to remedy technical concerns
- •Share knowledge within the team via documentation and training
- •Collaborate with team members to improve quality and service
- •Participate in extensive in-house training and hands-on experience
Requirements
- •Strong customer service orientation and disposition.
- •Interest in technology, although prior related technology expertise is not required.
- •Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concerns.
- •Demonstrated experience with logical thinking and problem solving.
- •Strong technical aptitude and computer skills, including Web-based applications, Mobile applications, Excel, and Word.
- •Excellent written and verbal communication skills.
- •A self-starter who is able to operate independently within a team environment.
- •Bachelor's Degree.
Benefits
- •Competitive pay and benefits
- •Subsidized medical plan options
- •HSA with generous company contribution
- •401(k) with employer match
- •Paid holidays
- •Wellness time
- •Vacation increasing with tenure
- •Paid maternity and bonding leave
- •Company-paid disability and life insurance
- •FSAs
- •Well-being resources and activities
- •Casual dress work environment