Senior Knowledge Management Specialist
SamsaraPosted May 8, 2025
Toronto, Ontario
Energy ManagementCA$69,700 - CA$90,200
Full Time
Job Description
The Knowledge Management Specialist at Samsara will be responsible for creating and managing user-friendly documentation and learning materials to support the Finance Operations organization, collaborating with various stakeholders to optimize knowledge resources using advanced technologies, including AI.
Responsibilities
- •Collaborate with Product Managers, Support Engineers, and stakeholders to create operational employee-facing content.
- •Work with Accounting, Billing, and Invoicing teams to convert complex financial information into clear documentation.
- •Manage the Financial Operations knowledge management roadmap and contribute to project completion.
- •Implement and maintain KM processes and standards in collaboration with accounting teams.
- •Support financial operations projects and initiatives to ensure successful execution.
- •Monitor and report on KPIs to evaluate KM effectiveness and share insights.
- •Identify and implement improvements in KM processes and technology.
Requirements
- •3 years of experience in Knowledge Management or Enablement, with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing, organizing, and updating knowledge articles.
- •Experience translating technical requirements into operational materials.
- •Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service.
- •Experienced in working with knowledge management and ticketing systems.
- •Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels.
- •Adapt at managing multiple priorities and embracing change with ease.
- •Bachelor's degree in a related field.
Benefits
- •Compensation/salary range: 69,700 - 90,200 CAD
- •Flexible working model (remote and in-person options)
- •Health benefits
- •Samsara for Good charity fund
More jobs at Samsara
More jobs in Toronto, Ontario
2026 Bachelor s Master s graduates Cyber and Forensic Technology Consulting Analyst Associate Intern
Charles River Associates
Jan 24