Senior Manager, Support Enablement
SamsaraPosted April 15, 2025
Location not specified
Energy ManagementFull Time
Job Description
The Head of Support Enablement at Samsara will lead the Learning Development strategy for the global support organization, overseeing a team responsible for training and equipping support teams to deliver exceptional customer experiences. This role involves scaling enablement programs, driving continuous improvement in learning operations, and fostering a culture of ongoing development.
Responsibilities
- •Develop and implement onboarding programs for new Support Engineers.
- •Scale global support enablement operations, including onboarding and continuous learning.
- •Lead the enablement team to deliver training programs across various support teams.
- •Drive innovation in learning systems and integrate AI into the learning lifecycle.
- •Design and manage technical and non-technical training content in collaboration with other teams.
- •Measure the effectiveness and ROI of onboarding and training programs.
- •Champion and embed Samsara's cultural principles within the team.
- •Hire, develop, and lead an inclusive and high-performing team.
Requirements
- •10 years of experience in Learning Development.
- •5 years of experience managing and developing teams.
- •Proven success in building and leading global support enablement programs.
- •Strong organizational leadership abilities, including clear communication, influencing skills, and fostering collaboration.
- •Experience designing, delivering, and evaluating technical training, especially for remote teams.
- •Proactive approach with a strategic mindset and commitment to high standards.
- •Excellent communication skills, including writing, presentation design, and stakeholder management.
- •Ability to travel to Mexico City 10% of the time.
Benefits
- •competitive total compensation package
- •employee-led remote and flexible working
- •health benefits
- •Samsara for Good charity fund
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