IT Support Specialist
Pure StoragePosted April 11, 2025
Bangalore, Karnataka
Energy StorageFull Time
Job Description
The IT Specialist will manage Helpdesk activities to ensure optimal end-user experience at the R&D Center, providing tier 1 hardware and software support for Mac OS X and Microsoft Windows users globally, while also handling IT equipment provisioning and supporting telecommunications technologies.
Responsibilities
- •Manage all Helpdesk activities to ensure optimal end-user experience.
- •Provide tier 1 hardware and software support for Mac OS X and Microsoft Windows users.
- •Handle support queue and respond to emergency hotline calls.
- •Provision and install IT equipment at desks.
- •Set up workspaces and conduct onboarding training for new hires.
- •Source and manage inventory for the R&D Center office.
- •Support telecommunications and digital signage technologies.
- •Provide desk-side support for R&D Center employees.
- •Develop and document standards and procedures for end-user support.
- •Provide base-level systems and network support.
- •Help improve automation in account, system, and application provisioning.
Requirements
- •Min 8 years IT Helpdesk or desktop support experience.
- •AD account creation maintenance experience.
- •A valid passport and ability to engage in limited travel.
- •Experience administering and working with common cloud-based enterprise solutions e.g., Gmail, GDrive, Box, Slack, Global Protect, Zscaler, Crowdstrike.
- •Basic knowledge of endpoint security and management.
- •Audio Visual Support experience with Zoom, Neatboards, Logitech TapIP, scheduler.
- •IT Hardware asset management experience including procurement, shipment, stock management, and material inward/outward movement.
- •Mac OS X and Windows 10 support experience.
- •IT ticketing system experience, preferably ServiceNow.
- •Mobile device support experience, preferably iOS and Android.
- •Experience with new hire onboarding and leavers offboarding processes.
- •GSuite, Okta, JAMF, and Airwatch Workspace One administration experience.
- •Base-level Ubuntu Linux support experience.
Benefits
- •Compensation/salary range
- •Work schedule
- •Work environment perks
- •Flexible time off
- •Wellness resources
- •Company-sponsored team events
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