Manager, Order Administration
Pure StoragePosted April 14, 2025
Santa Clara, California
Energy Storage$149k - $224k
Full Time
Job Description
The Manager, Order Administration will lead a global team responsible for order processing, fulfillment coordination, and backlog management, while driving process transformation through automation and collaboration with cross-functional teams in a high-growth tech environment.
Responsibilities
- •Lead the Order Administration team in end-to-end order processing with factories, validation, scheduling, and fulfillment coordination.
- •Drive process transformation by automating manual tasks using tools like Salesforce, NetSuite, and RPA EDI integrations.
- •Collaborate with cross-functional teams to streamline and standardize processes.
- •Build and monitor KPIs to drive data-driven improvements.
- •Develop and enforce SOPs to ensure data accuracy and fulfillment readiness.
- •Represent Order Administration in strategic initiatives, including product launches and system rollouts.
- •Support team growth by leading onboarding, training, and role clarity initiatives.
Requirements
- •8 years in Order Administration, Order Management, or Fulfillment Operations in high-tech or hardware industries.
- •3 years of leadership experience, with a passion for coaching and developing talent.
- •Expertise in backlog management, customer escalations, and SLA compliance.
- •Strong experience with enterprise systems such as Oracle, SAP, NetSuite ERP, Salesforce CRM, and EDI automation tools.
- •Proficiency in Google Workspace, especially Sheets, Slides, and Docs to drive productivity and decision-making.
- •Proven success in leading business process reengineering and system automation.
- •Experience supporting a global supply chain, including contract manufacturers, international logistics, and customer shipments.
- •Skilled communicator, especially when navigating critical and sensitive customer escalations at the executive level.
- •Ability to thrive in change and ambiguity within a high-growth environment.
- •Strong analytical skills to interpret data and drive informed decision-making.
Benefits
- •Annual base salary range: 149,000 - 224,000
- •In-office work environment in Santa Clara, CA
- •Flexible time off
- •Wellness resources
- •Company-sponsored team events
- •Potential for incentive pay and/or equity
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