Manager, Order Administration
Pure StorageSanta Clara, California
Full Time
Posted April 14, 2025
$149k - $224k
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Job Description
The Manager, Order Administration will lead a global team responsible for order processing, fulfillment coordination, and backlog management, while driving process transformation through automation and collaboration with cross-functional teams in a high-growth tech environment.
Key Responsibilities
- Lead the Order Administration team in end-to-end order processing with factories, validation, scheduling, and fulfillment coordination.
- Drive process transformation by automating manual tasks using tools like Salesforce, NetSuite, and RPA EDI integrations.
- Collaborate with cross-functional teams to streamline and standardize processes.
- Build and monitor KPIs to drive data-driven improvements.
- Develop and enforce SOPs to ensure data accuracy and fulfillment readiness.
- Represent Order Administration in strategic initiatives, including product launches and system rollouts.
- Support team growth by leading onboarding, training, and role clarity initiatives.
Requirements
- 8 years in Order Administration, Order Management, or Fulfillment Operations in high-tech or hardware industries.
- 3 years of leadership experience, with a passion for coaching and developing talent.
- Expertise in backlog management, customer escalations, and SLA compliance.
- Strong experience with enterprise systems such as Oracle, SAP, NetSuite ERP, Salesforce CRM, and EDI automation tools.
- Proficiency in Google Workspace, especially Sheets, Slides, and Docs to drive productivity and decision-making.
- Proven success in leading business process reengineering and system automation.
- Experience supporting a global supply chain, including contract manufacturers, international logistics, and customer shipments.
- Skilled communicator, especially when navigating critical and sensitive customer escalations at the executive level.
- Ability to thrive in change and ambiguity within a high-growth environment.
- Strong analytical skills to interpret data and drive informed decision-making.
Benefits & Perks
Annual base salary range: 149,000 - 224,000
In-office work environment in Santa Clara, CA
Flexible time off
Wellness resources
Company-sponsored team events
Potential for incentive pay and/or equity
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