Senior Manager, Support Enablement
SamsaraRemote
Full Time
Posted April 15, 2025
$112k - $160k
Energy Management
Remote
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Job Description
The Head of Support Enablement at Samsara will lead the Learning Development strategy for the global support organization, overseeing a team that ensures support teams are equipped with the necessary skills to deliver exceptional customer experiences. This role involves developing onboarding programs, scaling enablement operations, and driving continuous improvement in training initiatives.
Key Responsibilities
- Develop and implement onboarding programs for new Support Engineers.
- Scale global support enablement operations, including onboarding and continuous learning.
- Lead the enablement team to deliver training programs across technical and customer support.
- Drive innovation in learning systems, integrating AI into the onboarding and learning lifecycle.
- Design and manage technical and non-technical training content in collaboration with cross-functional teams.
- Measure the effectiveness and ROI of onboarding and training programs.
- Champion and embed Samsara's cultural principles within the team.
- Hire, develop, and lead a high-performing and inclusive team.
Requirements
- 10 years of experience in Learning Development.
- 5 years of experience managing and developing teams.
- Proven success in building and leading global support enablement programs.
- Strong organizational leadership abilities, including clear communication, influencing skills, and fostering collaboration.
- Experience designing, delivering, and evaluating technical training, especially for remote teams.
- Proactive approach with a strategic mindset and commitment to high standards.
- Excellent communication skills, including writing, presentation design, and stakeholder management.
- Ability to travel to Mexico City 10% of the time.
Benefits & Perks
Compensation/salary range: 111,720 - 159,600 USD
Flexible working model (remote and in-person options)
Health benefits
Employee-led charity fund (Samsara for Good)
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