Job Description
The Customer Support Specialist at Samsara is responsible for providing exceptional customer service and support to a diverse range of industrial clients, assisting with account issues, billing inquiries, and product escalations through various communication channels. The role requires strong organizational skills and the ability to thrive in a fast-paced contact center environment.
Key Responsibilities
- Assist customers with inquiries on billing issues and questions
- Handle questions about contract renewals and cancellations
- Resolve customer issues and escalations regarding Samsara products and services
- Prioritize work queue and backlog alongside incoming customer requests
- Provide excellent customer service throughout the service cycle
- Champion and embed Samsara's cultural principles
Requirements
- 2-3 years of experience in a customer-facing role within a contact center environment.
- Fluency in English and French; German fluency is a must.
- Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings.
- Experience in a fast-paced environment handling escalated customers and able to follow up on customer requests in a timely manner.
- Strong problem-solving skills and a proven ability to deliver a positive customer experience.
- Exceptional communication skills to effectively communicate with a wide range of customers.
- Experience in a fast-paced environment managing 20 cases per day via phone, chat, and email channels.
- Experience working with ticketing systems e.g. Zendesk, Salesforce, ServiceCloud.
- Ability to work flexible hours including mornings, nights, and weekends; schedules are assigned based on the needs of the business, requiring willingness to work the assigned schedule 5 days a week, 8-hour shift with 2 continuous days off.
- Proficient with macOS.
Benefits & Perks
competitive total compensation package
employee-led remote and flexible working
health benefits
Samsara for Good charity fund
flexible working model
Ready to Apply?
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