Bilingual Customer Support Specialist - India
SamsaraPosted April 24, 2025
Bengaluru, Karnataka
Energy ManagementFull Time
Job Description
The Customer Support Specialist at Samsara is responsible for providing exceptional customer service and support to a diverse range of industrial clients, assisting with account issues, billing inquiries, and product escalations through various communication channels. The role requires strong organizational skills and the ability to thrive in a fast-paced contact center environment.
Responsibilities
- •Assist customers with inquiries on billing issues and questions
- •Handle questions about contract renewals and cancellations
- •Resolve customer issues and escalations regarding Samsara products and services
- •Prioritize work queue and backlog alongside incoming customer requests
- •Provide excellent customer service throughout the service cycle
- •Champion and embed Samsara's cultural principles
Requirements
- •2-3 years of experience in a customer-facing role within a contact center environment.
- •Fluency in English and French; German fluency is a must.
- •Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings.
- •Experience in a fast-paced environment handling escalated customers and able to follow up on customer requests in a timely manner.
- •Strong problem-solving skills and a proven ability to deliver a positive customer experience.
- •Exceptional communication skills to effectively communicate with a wide range of customers.
- •Experience in a fast-paced environment managing 20 cases per day via phone, chat, and email channels.
- •Experience working with ticketing systems e.g. Zendesk, Salesforce, ServiceCloud.
- •Ability to work flexible hours including mornings, nights, and weekends; schedules are assigned based on the needs of the business, requiring willingness to work the assigned schedule 5 days a week, 8-hour shift with 2 continuous days off.
- •Proficient with macOS.
Benefits
- •competitive total compensation package
- •employee-led remote and flexible working
- •health benefits
- •Samsara for Good charity fund
- •flexible working model
