Support Enablement and Training Specialist - MX
SamsaraPosted March 19, 2025
Location not specified
Energy ManagementFull Time
Job Description
The Enablement Training Specialist at Samsara is responsible for creating and facilitating engaging learning experiences for the Global Customer Technical Support teams, ensuring effective training programs that enhance both agent and customer experiences in a fast-paced environment.
Responsibilities
- •Facilitate live-virtual and in-person instructor-led training sessions
- •Track and report progress for onboarding and ongoing training events
- •Shadow support agents and lead coaching sessions with new agents
- •Review and update existing training content for accuracy and completeness
- •Collaborate on the design and development of new training experiences
- •Champion and embed Samsara's cultural principles
Requirements
- •4 years of experience leading engaging remote training events, preferably for customer-facing roles
- •1 year of experience in a technical writing and/or instructional design role
- •Bilingual - English C1 to Native and Spanish C1 to Native
- •Expert skills with facilitation tools such as Zoom, Google Slides, and Kahoot
- •Demonstrated skills leading engaging live or live-virtual learning experiences
- •Comfortable facilitating training for technical, professional, leadership, and soft-skills competencies
- •Strong problem-solving mentality, with a bias for action and delivering results
- •Stellar organization skills, lending to the ability to lead training events across several time zones
- •In-person presence will be required for in-person training activities in our CDMX office in the Polanco neighborhood
- •International travel may be required, with up to 25% travel possible for regular duties
Benefits
- •competitive total compensation package
- •employee-led remote and flexible working
- •health benefits
- •Samsara for Good charity fund
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