Customer Success Manager - Public Sector
SamsaraAtlanta, Georgia
Full Time
Posted March 7, 2025
$62k - $84k
Energy Management
Remote
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Application opens on company website
Job Description
The Customer Success Manager at Samsara is responsible for partnering with public sector customers to enhance their operations using IoT solutions, ensuring safety, efficiency, and sustainability. This role involves collaborating with various internal teams to provide tailored support and solutions, while also mentoring others within the Customer Success team.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of operations with the IoT platform
- Compose joint success plans with customers outlining objectives, metrics, and timelines
- Orchestrate executive business reviews with customers and executive leadership
- Conduct workshops to understand customer operations and recommend workflow changes
- Deeply understand and explain the capabilities of the Samsara platform to various businesses
- Serve as a mentor to the wider Customer Success and Support teams
- Champion and embed Samsara's cultural principles
Requirements
- 2-4 years of experience in a Customer Success, account management, sales, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
Benefits & Perks
Compensation/salary range: 62,475 - 84,000 USD
Flexible working model (remote and in-person options)
Health benefits
Employee-led remote and flexible working
Samsara for Good charity fund
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