Job Description
The Customer Experience Universal Agent serves as the primary contact for customers, managing calls related to solar system performance, maintenance, and billing while ensuring a positive customer experience. The role requires strong communication skills and the ability to resolve inquiries efficiently in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound calls related to solar system performance, service maintenance, billing, and account updates.
- Provide clear and professional communication when explaining system status, lease terms, and contract details.
- Timely and accurately resolve customer inquiry cases to ensure optimal customer experience.
- Accurately update customer accounts and ensure all interactions are well-documented.
- Troubleshoot basic customer concerns or route complex issues to the appropriate department.
- Maintain compliance with company policies and regulatory standards.
- Meet performance goals for call quality, customer satisfaction, and productivity.
- Collaborate with cross-functional teams to resolve customer concerns.
- Perform administrative tasks to support the call center's day-to-day operations.
Requirements
- High school diploma or equivalent GED required.
- Minimum 2 years of experience in a customer service or call center environment.
- Strong communication skills both verbal and written.
- Proficient in basic computer applications such as Google Workspace or Microsoft Office.
- Detail-oriented and highly organized.
- Maintain compliance with company policies and regulatory standards.
- Meet performance goals for call quality, customer satisfaction, and productivity.
Benefits & Perks
Compensation/salary range: 20-24 USD
Work schedule: Not specified
Work environment perks: Not specified
Any additional benefits: Not specified
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