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Senior Customer Experience Specialist

Posigen
Houston, Texas
Full Time
Posted April 24, 2025
$20 - $24/hr
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Job Description

The Customer Experience Universal Agent serves as the primary contact for customers, managing calls related to solar system performance, maintenance, and billing while ensuring a positive customer experience. The role requires strong communication skills and the ability to resolve inquiries efficiently in a fast-paced environment.

Key Responsibilities

  • Handle inbound and outbound calls related to solar system performance, service maintenance, billing, and account updates.
  • Provide clear and professional communication when explaining system status, lease terms, and contract details.
  • Timely and accurately resolve customer inquiry cases to ensure optimal customer experience.
  • Accurately update customer accounts and ensure all interactions are well-documented.
  • Troubleshoot basic customer concerns or route complex issues to the appropriate department.
  • Maintain compliance with company policies and regulatory standards.
  • Meet performance goals for call quality, customer satisfaction, and productivity.
  • Collaborate with cross-functional teams to resolve customer concerns.
  • Perform administrative tasks to support the call center's day-to-day operations.

Requirements

  • High school diploma or equivalent GED required.
  • Minimum 2 years of experience in a customer service or call center environment.
  • Strong communication skills both verbal and written.
  • Proficient in basic computer applications such as Google Workspace or Microsoft Office.
  • Detail-oriented and highly organized.
  • Maintain compliance with company policies and regulatory standards.
  • Meet performance goals for call quality, customer satisfaction, and productivity.

Benefits & Perks

Compensation/salary range: 20-24 USD
Work schedule: Not specified
Work environment perks: Not specified
Any additional benefits: Not specified

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