Senior Customer Experience Specialist
PosigenPosted April 24, 2025
Houston, Texas
Solar Energy$20 - $24
Full Time
Job Description
The Customer Experience Universal Agent serves as the primary contact for customers, managing calls related to solar system performance, maintenance, and billing while ensuring a positive customer experience. The role requires strong communication skills and the ability to resolve inquiries efficiently in a fast-paced environment.
Responsibilities
- •Handle inbound and outbound calls related to solar system performance, service maintenance, billing, and account updates.
- •Provide clear and professional communication when explaining system status, lease terms, and contract details.
- •Timely and accurately resolve customer inquiry cases to ensure optimal customer experience.
- •Accurately update customer accounts and ensure all interactions are well-documented.
- •Troubleshoot basic customer concerns or route complex issues to the appropriate department.
- •Maintain compliance with company policies and regulatory standards.
- •Meet performance goals for call quality, customer satisfaction, and productivity.
- •Collaborate with cross-functional teams to resolve customer concerns.
- •Perform administrative tasks to support the call center's day-to-day operations.
Requirements
- •High school diploma or equivalent GED required.
- •Minimum 2 years of experience in a customer service or call center environment.
- •Strong communication skills both verbal and written.
- •Proficient in basic computer applications such as Google Workspace or Microsoft Office.
- •Detail-oriented and highly organized.
- •Maintain compliance with company policies and regulatory standards.
- •Meet performance goals for call quality, customer satisfaction, and productivity.
Benefits
- •Compensation/salary range: 20-24 USD
- •Work schedule: Not specified
- •Work environment perks: Not specified
- •Any additional benefits: Not specified
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