Associate, Salesforce Administrator
OneEnergy RenewablesPosted April 16, 2025
Seattle, Washington
Solar Energy$90,000 - $105,000
Full Time
Job Description
The Associate, Salesforce Administrator will provide user support, maintain training documentation, and assist in the development of new functionality within Salesforce. This role involves coordinating with the Salesforce Manager and Business Systems Analyst to enhance user support through case management and system improvements.
Responsibilities
- •Investigate and resolve issues submitted to the internal support desk
- •Create and maintain training documentation for Salesforce and related systems
- •Identify and communicate patterns in support cases and assist in development of a roadmap for improvements
- •Implement minor Salesforce configuration changes, including fields, page layouts, and sharing settings
- •Design, develop, and maintain Salesforce reports and dashboards for end users
- •Lead virtual and in-person end user trainings
Requirements
- •1-2 years of helpdesk or customer support experience
- •1-2 years of Salesforce or other CRM administrator experience
- •Bachelor's degree required
- •Ability to analyze information and think systematically, with a focus on scalable and sustainable solutions
- •Excellent relationship-building skills and the ability to liaise with stakeholders at all levels
- •Strong organizational skills and an attention to detail
- •Ability to work with end users to understand questions or issues, develop solutions, and confirm those solutions meet end users needs
- •Demonstrated qualities of integrity, credibility, and professional responsibility
- •A willingness to contribute to our culture which thrives on building trust and holding one another accountable
Benefits
- •Compensation/salary range: 90,000 - 105,000 Annually
- •Generous Paid Time Off: six weeks per year
- •Volunteer Time Off Program
- •Comprehensive medical coverage
- •401 k matching retirement plan
- •Life insurance
- •Wellness incentives
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