Job Description
The Collections Agent is responsible for managing overdue accounts by contacting customers to discuss payment options, educating them on available solutions, and negotiating repayment arrangements while providing exceptional customer service.
Key Responsibilities
- Proactively contact customers in arrears via inbound and outbound calls to discuss payment options.
- Adhere to all regulatory and company policies.
- Maintain a professional, empathetic, and consistent level of service.
- Meet and exceed revenue collection goals and call objectives.
- Educate customers on available payment solutions and negotiate repayment arrangements.
- Update customer records efficiently and accurately.
- Address and resolve customer concerns effectively.
- Explain lease agreements clearly to assist customers.
- Handle resistant customers with professionalism and tact.
- Assess customer circumstances and determine appropriate actions for payment negotiations.
- Complete necessary administrative tasks for efficient departmental operations.
- Follow strict company procedures for compliance and operational efficiency.
Requirements
- High School diploma or GED required.
- Minimum of two years in customer service.
- Familiarity with billing and collections procedures.
- Excellent written and verbal communication skills required.
- Strong customer service skills and experience are essential.
- Accurate typing speed of 45 words per minute with attention to detail.
- Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.
Benefits & Perks
Compensation/salary range: 19-21 USD
Work schedule: Not specified
Work environment perks: Not specified
Any additional benefits: Not specified
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