Customer Experience Specialist - Bilingual
PosigenPosted March 17, 2025
Houston, Texas
Solar Energy$19 - $21
Full Time
Job Description
The Tier 1 Customer Experience Specialist is responsible for providing exceptional service to customers by addressing inquiries related to system performance and contractual obligations, handling inbound and outbound calls, and ensuring compliance with company policies while maintaining high service standards.
Responsibilities
- •Respond to customer inquiries regarding contractual obligations, system performance, and maintenance.
- •Handle inbound and outbound calls to ensure positive customer interactions.
- •Adhere to company policies, procedures, and regulatory requirements.
- •Deliver high-quality service and maintain a customer-focused approach.
- •Meet or exceed revenue targets and call objectives.
- •Accurately record and update customer data.
- •Address customer concerns and inform relevant teams.
- •Explain lease terms and contractual details as needed.
- •Perform administrative tasks to support department operations.
- •Uphold compliance and quality standards in all interactions.
Requirements
- •High school diploma or GED required.
- •Minimum of two years of customer service experience.
- •Excellent written and verbal communication skills are required.
- •Strong customer service skills and experience are essential.
- •Fluency Bilingual in both Spanish and English is required for certain requests.
- •Adhere to company policies, procedures, and regulatory requirements at all times.
- •Consistently deliver high-quality service and maintain a customer-focused approach.
- •Meet or exceed revenue targets and call objectives while maintaining service excellence.
- •Accurately record and update customer data to ensure proper documentation and follow-ups.
- •Uphold strict compliance and quality standards in all interactions.
- •Physical requirements include regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
- •Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- •Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.
Benefits
- •Compensation/salary range: 19-21 USD
- •Work schedule: Not specified
- •Work environment perks: Not specified
- •Any additional benefits: Not specified
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