Product Lead - Front Office
CelonisPosted March 19, 2025
Madrid, Spain
Energy ManagementFull Time
Job Description
The role involves leading a product team focused on developing innovative solutions for the Front Office domain, including Customer Service, Marketing, Sales, and Commerce, while collaborating with customers and internal teams to enhance the Celonis Process Intelligence Platform.
Responsibilities
- •Lead a team of product managers to define product strategy and roadmap for the Front Office domain.
- •Work closely with customers to understand their pain points in Procurement and adjacent areas.
- •Participate in all steps of the product development lifecycle from ideation to scaling solutions.
- •Use the Celonis Process Intelligence Platform to develop innovative solutions for the Front Office.
- •Collaborate with platform product managers and engineers to guide feature development.
- •Work with the UX team to define the user experience for products.
- •Create alignment across key parts of the Celonis organization including Product, Engineering, and Sales.
Requirements
- •8 years of experience in operational Front Office functions such as Sales, Service, Marketing, Commerce, Solution Engineering, Enterprise CX Software, CX Analyst or comparable roles.
- •Deep understanding of Front Office Solutions such as Customer Relationship Management (CRM), Sales and Service Automation Software, Marketing and Commerce Platforms, Communication Software Systems or Customer Experience Platforms.
- •Comprehensive knowledge of CX market and industry trends.
- •Strong expertise in product development and go-to-market strategies with a track record in developing and launching successful products.
- •Demonstrated experience in product marketing, messaging, and positioning.
- •Proven ability to lead and manage high-performing teams.
- •Outstanding stakeholder management skills across organizational functions.
- •Excellent verbal and written communication abilities.
- •Fluent in English.
Benefits
- •Great compensation and benefits packages
- •Equity (restricted stock units)
- •Life insurance
- •Time off
- •Generous leave for new parents from day one
- •Subsidized gym membership
- •Access to counseling
- •Virtual events on well-being topics
- •Investment in personal growth and skill development
- •Clear career paths
- •Internal mobility opportunities
- •L&D platform
- •Mentorships
- •Open-minded culture with innovative, autonomous teams
- •Business Resource Groups for connection and support
More jobs at Celonis
Associate Business Development Representative - Dutch Market
Celonis
Jan 27