Technical Support Specialist - Malaysia
Use InsiderPosted August 17, 2021
Kuala Lumpur, Malaysia
Not SpecifiedFull Time
Job Description
The Technical Support Specialist will be responsible for providing support to partners using Insider's products and services, troubleshooting technical issues, and ensuring seamless partner experiences. This role involves problem-solving, advocating for partner feedback, and meeting service level agreements.
Responsibilities
- •Troubleshoot technical issues for partners
- •Find resolutions for partner requests
- •Review partner queries and provide creative solutions
- •Leverage knowledge to assist partners with technical challenges
- •Advocate for partners by sharing feedback with the Product team
- •Meet SLAs for response time and issue resolution lead time
Requirements
- •Excellent communication skills.
- •Solid problem-solving skills.
- •Experience in troubleshooting technical issues.
- •Ability to find resolutions for partner requests.
- •Experience in reviewing partner queries and finding creative solutions.
- •Knowledge to help partners overcome technical struggles while expanding to the Insider platform.
- •Ability to meet important SLAs like response time and lead time for issue resolutions.