Director of Visitor Experience
Empire StatePosted February 11, 2025
New York, New York
Energy EfficiencyFull Time
Job Description
The Director of Visitor Experience at the Empire State Building Observatory is a dynamic leader responsible for enhancing visitor satisfaction and driving revenue through strategic training and team management in a world-renowned attraction.
Responsibilities
- •Lead the development and management of visitor experience teams.
- •Strategize and develop training programs to enhance visitor experience.
- •Advocate for customer needs and satisfaction.
- •Prioritize and organize communication related to visitor experience.
- •Drive revenue and EBITDA through exceptional visitor engagement.
Requirements
- •Proven track record in destination attractions and the development and management of teams.
- •Ability to drive revenue and EBIDTA.
- •Experience in strategizing and developing training programs to deliver the optimal visitor experience.
- •Strong leadership skills with prioritization, organization, communication, and visitor satisfaction goals.
Benefits
- •Compensation/salary range
- •Work schedule
- •Work environment perks
- •Health and wellness investment
- •Continuous employee development
- •Great Place to Work certification
- •Equal opportunity employer