Technical Account Manager
EsriPosted April 14, 2025
Redlands, California
Energy Consulting$69k - $85k
Full Time
Job Description
This role involves providing consultative technical support to Esri users through various communication channels, while also managing accounts and facilitating customer success strategies. The position requires a blend of technical expertise and customer service skills to assist clients effectively.
Responsibilities
- •Facilitate and oversee technical support services
- •Provide technical expertise to Esri support customers and business partners
- •Perform account management through Esri Premium Support entitlements
- •Maintain a high level of industry knowledge of state and local government disciplines
- •Provide sales support for account teams
- •Implement customer success strategies into support services
- •Manage incident during SaaS outages or service disruptions
- •Facilitate technical support for the Esri Disaster Response Program
- •Manage and review software hotfix requests
- •Mentor and train new TAMs within the Strategic Customer Service team
- •Provide high quality escalation management on high priority technical support cases
- •Generate reports and dashboards for technical support operations
Requirements
- •Bachelor's Degree in Computer Science, Information Technology, GIS, Geography, or a related field of study
- •Two (2) years of experience in the job offered or related occupation in which the required experience was gained
- •Demonstrated experience with SQL Server, PostgreSQL or Oracle
- •Demonstrated experience with Linux
- •Demonstrated experience with ArcGIS
- •Demonstrated experience with Salesforce
Benefits
- •Compensation/salary range: 68,640 - 85,000 USD
- •401k and profit-sharing programs
- •Minimum accrual of 80 hours of vacation leave
- •Twelve paid holidays throughout the calendar year
- •Industry-leading health and welfare benefits (medical, dental, vision, basic and supplemental life insurance for employees and their families)
- •Opportunities for personal and professional growth
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