Job Description
The Support Analyst I role involves providing technical support for the ArcGIS Platform, helping customers solve complex issues while developing problem-solving skills in a collaborative environment. The position requires effective communication with customers and staying current on Esri products to enhance user experience and location intelligence.
Key Responsibilities
- Provide high-quality technical support via email, chat, and phone interactions.
- Analyze customer issues to identify core problems and potential solutions.
- Stay current on new releases and learn multiple products within the Esri platform.
- Partner with team members to identify common patterns and solve cases.
- Maintain comprehensive case documentation in the CRM system.
Requirements
- 1 year of professional and customer service-oriented experience in a similar position, supporting similar responsibilities.
- Experience with the usage and performance of ArcGIS Online, ArcGIS Pro, and/or ArcGIS Enterprise.
- Demonstrated ability to communicate with customers with varying technical aptitudes in GIS and information technology.
- Bachelor's degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field.
- Applicants must be authorized to work for any employer in the US.
Benefits & Perks
Compensation range: 58,240 - 93,600 USD
Minimum accrual of 80 hours of vacation leave
Twelve paid holidays throughout the calendar year
401k and profit-sharing programs
Industry-leading health and welfare benefits (medical, dental, vision, life insurance for employees and their families)
Relocation Assistance Program
Opportunities for personal and professional growth
Ready to Apply?
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