Support Analyst I - GIS
EsriPosted March 4, 2025
Redlands, California
Energy Management$58,240 - $93,600
Full Time
Job Description
The Support Analyst I role involves providing technical support for the ArcGIS Platform, helping customers solve complex issues while developing problem-solving skills in a collaborative environment. The position requires effective communication with customers and staying current on Esri products to enhance user experience and location intelligence.
Responsibilities
- •Provide high-quality technical support via email, chat, and phone interactions.
- •Analyze customer issues to identify core problems and potential solutions.
- •Stay current on new releases and learn multiple products within the Esri platform.
- •Partner with team members to identify common patterns and solve cases.
- •Maintain comprehensive case documentation in the CRM system.
Requirements
- •1 year of professional and customer service-oriented experience in a similar position, supporting similar responsibilities.
- •Experience with the usage and performance of ArcGIS Online, ArcGIS Pro, and/or ArcGIS Enterprise.
- •Demonstrated ability to communicate with customers with varying technical aptitudes in GIS and information technology.
- •Bachelor's degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field.
- •Applicants must be authorized to work for any employer in the US.
Benefits
- •Compensation range: 58,240 - 93,600 USD
- •Minimum accrual of 80 hours of vacation leave
- •Twelve paid holidays throughout the calendar year
- •401k and profit-sharing programs
- •Industry-leading health and welfare benefits (medical, dental, vision, life insurance for employees and their families)
- •Relocation Assistance Program
- •Opportunities for personal and professional growth
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