Job Description
The Global Retrofit and Aftermarket Manager oversees proposal management and customer relations for Zeeco's products, focusing on thermal oxidizers, by leading a team of application engineers, analyzing customer inquiries, and supporting technical and sales activities to secure contracts and foster long-term customer relationships.
Responsibilities
- •Manage a team of application engineers dedicated to Aftermarket.
- •Analyze and interpret customer inquiries to design and specify appropriate equipment.
- •Assist with technical development and risk assessment of customer inquiries.
- •Travel to customer facilities for site support and technical review.
- •Review cost estimates and set product pricing according to guidelines.
- •Support the creation of drawings needed for quotations.
- •Follow up with customers during the quotation phase and negotiate proposals.
- •Develop and maintain long-term profitable customer relationships.
- •Provide status reports on proposal activities to management.
- •Create and modify sales presentation materials using various software tools.
Requirements
- •Knowledge of all Zeeco products, with a focus on Thermal Oxidizers products and technical requirements.
- •Manage a team of application engineers dedicated to Aftermarket.
- •Analyze and interpret customer inquiries, including specifications, to design and specify appropriate equipment for the application.
- •Assist with technical development and risk assessment of customer inquiries.
- •Assign opportunities to Application Engineers (AEs).
- •Travel to customer facilities for site support and details needed for technical review and proposal generation, with availability to travel abroad 35-40%.
- •Review cost estimates according to established guidelines.
- •Set product pricing using mark-up and commission schedules established by management.
- •Support the Application Engineer to determine drawings needed for quotation.
- •Follow-up on any written or verbal correspondence with customers during the quotation phase.
- •Visit with customers post-proposal issuance to discuss and negotiate proposals.
- •Select and develop contacts with customers in the given territory to promote Zeeco products.
- •Build and maintain a long-term profitable relationship with customers.
- •Provide status reports to management on overall proposal status and activities.
- •Assist with the creation and modification of sales presentation documents using Microsoft Office, Excel, PowerPoint, Publisher, Adobe, and all web-based systems.
- •Work with management to determine updated skills and tools needed to improve team performance and knowledge.
- •Perform other duties as may be assigned that are appropriate based on skills and experience.
- •Possess good technical ability.
- •Hold a B.S. degree in chemical or mechanical engineering.
- •Have commercial and technical abilities to close a deal.
- •Demonstrate organizational skills to deal efficiently with multiple customer priorities.
- •Demonstrate autonomy and experience within the technical marketplace.
- •Motivation to build relationships with a wide range of contacts.
Benefits
- •Opportunities for growth
- •Strong culture and trained leadership
- •Collaborative work environment
- •Travel opportunities abroad (35-40%)
- •Use of Microsoft Office, Adobe, and web-based systems for work
- •Building long-term profitable customer relationships
- •Professional development and skill enhancement
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