Critical Services Manager
Yondr GroupLocation not specified
Full Time
Posted October 13, 2026
$123k - $175k· Est.
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Application opens on company website
Listing evidence and provenance
- Source
- Greenhouse View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 14, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
But we can’t do this without you.
Key Responsibilities
- As the Critical Services Manager, you are responsible for assisting the Site Operations Manager with all aspects of data center operations including: environmental, health, and safety; customer service delivery; project work inside the critical spaces; and, ensuring Yondr’s facility management (FM) partners consistently meet service level agreements and other contractual obligations. The Critical Services Manager directly manages Yondr’s Shift Teams that provide around the clock Site coverage and ensures operational risks are identified and mitigated across all site activities to ensure facility up-time. The Critical Services Manager also supports the change management and problem management processes.
- The Critical Services Manager directly manages the Facility Shift Managers, leads the site operations team, and oversees service partners. The role ensures reliable, safe, and cost-effective data center operations while managing tenant service level agreements (SLAs), performance reporting, event notifications, and escalations. The responsibilities below distinguish accountability for outcomes and controls, responsibility for delivery, and consultation.
Requirements
- Bachelor’s degree in applicable engineering or facility management field preferred; equivalent experience will be considered.
- 6+ years of relevant experience, with 3+ years in data centers or critical environments preferred.
- Strong understanding of critical environment design, maintenance and operation, preferably in data centers.
- Proven people management skills and ability to lead a high-performing team.
- Ability to build trusted relationships with teams, external stakeholders and vendors to influence business outcomes.
- Strong verbal and written communication skills.
- Results-oriented, highly accountable and well organized.
- Self-starting and proactive.
- Strong attention to detail with the ability to understand the big picture.
- Ability to lead through change while adapting to shifting priorities.
- Awareness of trends and innovations that add value to the business.
- At Yondr, we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles are potential opportunities for everyone; all interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply. We ensure all candidates have equitable access and consideration throughout the hiring process.
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Apply directly on Yondr Group's site
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