Job Description
The Market Operations Support Specialist supports wholesale power market operations by facilitating electricity transactions, monitoring client portfolios, and ensuring compliance across various regional markets through real-time system management and client communication.
Key Responsibilities
- Support real-time wholesale power market operations across multiple regions and resource types.
- Monitor and ensure valid submissions of client portfolios prior to market deadlines.
- Escalate and address system emergencies in accordance with operating procedures.
- Assist with internal system testing and maintenance of operational documentation.
- Provide helpdesk support for MarketSuite, APX System Infrastructure, and market knowledge.
- Communicate with clients via phone and email to facilitate information flow between clients and grid operators.
- Conduct research and document market changes, and provide internal feedback on products.
Requirements
- Bachelor's degree, preferably in Business or technical field
- Excellent verbal and written communication skills
- Ability to react to quickly changing priorities and strict deadlines
- Strong analytic skills
- High level of attention to detail
- Ability to work rotating shift work, including days, nights, weekends, and holidays
- Support all clients including, but not limited to, Resource Management Dispatch, Outage, 24/7 Agent, Transaction Management, Day-Ahead Real-Time Scheduling, Helpdesk support for MarketSuite, APX System Infrastructure, and Market Knowledge
- Monitor all serviced client portfolios and ensure valid submissions prior to Market Deadlines
- Escalate and address all System Emergencies in-line with Operating Procedures
- Assist with internal system testing
- Maintenance and Development of Operational Documentation
- Daily reporting on market and client activities
- Knowledge of using ISO systems for outage reporting, scheduling, and dispatching
- Working knowledge of SCADA Systems
- Experience with testing Software or reporting software issues
- Basic SQL knowledge
- Proven ability to react calmly under tight deadlines
- Technical proficiency in Microsoft OS and Office Suite, SharePoint Collaboration
Benefits & Perks
Compensation expected to be between $60,000 and $75,000 depending on region
Work schedule includes rotating shifts, including days, nights, weekends, and holidays
Supportive work environment with opportunities for internal system testing and operational documentation maintenance
Equal employment opportunity and diversity celebration
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