Credit and Collect Representative
Xcel EnergyEau Claire, WI
Full Time
Posted November 2, 2026
$17 - $24/hr
Apply Now
Application opens on company website
Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed November 3, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
- Pay provenance
- Employer-provided pay
Job Description
Connected, Committed, Trustworthy, Safe
Key Responsibilities
- The Residential Credit and Collections Representative plays a pivotal role to ensure customer satisfaction and to solve a wide range of complex issues and inquiries. Representatives utilize strong negotiation skills to collect payments and arrange a schedule for past due utility debt repayment. Through the use of multiple technology channels, Residential Credit and Collections Representatives analyze and address customers’ energy needs and concerns in a single interaction. Building trust with customers is essential in this role, requiring the anticipation of their needs and the provision of precise information. The role involves educating customers on necessary actions and strategies for debt repayment and the promotion of a variety of company products and services to enhance their overall experience. This role supports customers by maintaining an understanding of complex electric and gas rate options across multiple service territories. In addition, representatives will process critical orders in high pressure situations surrounding electric emergencies, as well as on-call responsibilities during storm or other related emergency situations. Performance is measured against individual indicators of customer satisfaction, quality, and productivity to meet overarching business goals.
- Deliver exceptional customer service through multiple communication channels, primarily phone calls.
- Anticipate customer needs and offer tailored solutions using advanced problem-solving skills.
- Utilize critical thinking to address and resolve complex customer inquiries.
- Provide specialized technical support to customers.
- Engage with past due customers to negotiate for payments and eligible arrangements on remaining balances.
- Follow and optimize collection protocol utilizing specialized tools.
- Expedite the resolution of customer disputes and queries.
- Handle customer phone calls professionally, empathetically and knowledgeably, following appropriate scripts when necessary.
- Participate in an on-call rotation.
- Perform additional duties as assigned, including involvement in special projects.
Requirements
- This position requires seven weeks of in-person training and three months of in-office work, with the opportunity to transition to working from home based on performance.
- Training is Monday-Friday, 10 AM - 6:30 PM.
- Training is in person in Eau Claire, WI, and employees will work on-site for three months following training.
- Must live within a one-hour commute of 1414 W Hamilton Ave, Eau Claire, WI.
- Schedule after training: may include evenings and weekends, with many shifts extending beyond 6:30 PM.
- Computer & Technology Skills: The right candidate should already have strong computer skills and the ability to navigate multiple systems and applications at the same time. Candidates should also be comfortable with change, learning new technology, switching between programs, typing and entering information accurately, and troubleshooting technology issues.
- At least 18 months of customer service experience or equivalent.
- High School Diploma or equivalent.
- Ability to confidently use multiple computer programs at once.
- The capability to proactively identify, troubleshoot, and resolve technology-related issues. This includes diagnosing hardware and software problems, implementing effective solutions, and ensuring minimal disruption to workflow.
- Bilingual proficiency in Spanish is highly desirable, with a compensation premium available after passing a Spanish-language proficiency test.
- Experience in collections.
- Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.
Ready to Apply?
Apply directly on Xcel Energy's site
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