Listing evidence and provenance
- Source
- Oracle Cloud HCM View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
- Pay provenance
- Pay not available
Job Description
Internal: Sales, Admin, Training department, Marketing, Product & Solutions Team
Key Responsibilities
- This role is responsible for the in-country delivery of Vertiv's service operations across both Power Train and Thermal Chain product lines. Operating within the new functionally aligned EMEA model, this role acts as the local execution lead, ensuring alignment with centralized functional standards while delivering exceptional customer service across UAE. This role bridges the gap between EMEA-wide functional leadership and local market execution, ensuring that global standards are implemented effectively within the UAE operating environment.
- Service Delivery & Operations
- Lead end-to-end service delivery for Powertrain (UPS, batteries, power distribution) and Thermal Chain (precision cooling, chillers) in UAE
- Ensure all service activities meet EMEA-defined standards, processes, and quality benchmarks
- Manage contract and non-contract service execution, ensuring SLA compliance
- Coordinate with centralized Scheduling & Dispatch to optimize local engineer deployment
- Drive preventive and corrective maintenance programmed execution
- Functional Alignment & Governance
- Operate within the functionally aligned EMEA model, taking directions from central functional leads (Power Train, Thermal Chain, Technical Support, Remote Services)
- Implement standardized processes, tools, and reporting frameworks as defined by Central Service Support
- Participate in EMEA governance cadences and performance review cycles
- Ensure local compliance with EMEA-wide service policies and standards
- Customer Management
- Serve as the primary service escalation point for key customers in UAE
- Drive customer satisfaction (CSAT) and Net Promoter Score (NPS) improvements
- Support commercial teams with technical service expertise for contract renewals and new business
- Manage customer communication during critical incidents and escalations
- Team Leadership & Development
- Lead, coach, and develop the local field service engineering team
- Work with Technical Support & Training function to ensure engineers maintain required certifications and competencies
- Drive a culture of safety, quality, and continuous improvement
- Manage local recruitment, onboarding, and performance management in partnership with HR
- Materials & Logistics Coordination
- Coordinate with the centralized Material & Logistics function to ensure parts availability in UAE
- Manage local forward stocking locations and inventory accuracy
- Support customs, compliance, and cross-border logistics requirements specific to UAE
- Remote Service Integration
- Support the adoption and growth of Remote Service & Support capabilities locally
- Ensure customer site connectivity and remote monitoring readiness
- Drive reduction in unnecessary on-site dispatches through remote-first resolution
- Health, Safety & Environment (HSE)
- Ensure full compliance with Vertiv HSE standards and UAE regulatory requirements
- Drive zero-harm culture across all field operations
- Manage incident reporting, investigation, and corrective actions
Ready to Apply?
Apply directly on Vertiv's site
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