Field Service Delivery Supervisor AC Power

Vertiv

Milano, Italy

Full Time

Posted February 10, 2026

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Listing evidence and provenance

Source: Oracle Cloud HCM View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 6, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
Pay provenance: Pay not available

Job Description

If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment!

Key Responsibilities

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
We are looking for Field Service Delivery Supervisor to join our team in Milan, Italy !
Assist dispatching team with the organization of works
Ensure spare parts are properly accounted for using established parts procedures and be responsible for van stocks inventory and ensures van stock transaction discipline
Being a reference point for key customers in case of emergency and troubleshooting
Ensure availability to work during week-end and night in compliance with local labor laws
Cooperate to the allocation and control staff holidays, absence, sick leave and co-ordinate with HR and Service Regional Operations Manager
Provide technical support to CEs and customers, on-site technical assistance
Visit and monitor Customer sites to ensure engineers are maintaining an appropriate standard of safety and workmanship and Performs regular safety audits with the associates under his responsibility to verify understanding and application of local and Emerson rules on safety.
Lead investigation on customer complaints, agree remedial action and correspond with the client as appropriate
Supervise the warranty claim process for his / her area and team
Ensure total discipline in the use of the ERP system and Wireless Field Automation by the team in the assigned area
Ensure all engineers time sheets and records are collated and processed for remedial works and invoicing, in good time and ensure monthly ‘cut off’ are not delayed.
Provide 24 hours, 365 days a year mobile phone & pager support to engineers and the dispatching centers.
Ensure costs are monitored on all T&M and project works carried out
Transfer leads to the sales team and inspire culture of commercial operations in his/her field team maximizing the generation of sales leads from Customer Engineers and Subcontractors.
Ensure the Area’s manpower planning and equitable distribution of workload assignments for the territory.
Provide weekly updates on revenues projections and timely escalate possible capacity issues or material shortage
Ensure reaching relevant KPI targets (overtime, PM completion, First time fix, Customer Engineer productivity, Customer Engineer efficiency…).
Ensure that engineers have the correct tooling to carry out the works, maintain the calibration log, ensure electrical equipment, testing requirements are fulfilled and updated
Ensure all aspects of delivery are performed in compliance with the company’s quality, health & safety and environmental policies and standards, with particular attention given to regulatory requirements such as electricity at work act, working time directive, COSSH, etc.
Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself