Strategic Account Manager, NA

Handle additional duties as assigned by Management.

• Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field, or equivalent experience.
• 5-7 years of experience in one or more of the following areas: Data Center Operations, Project Management, Customer Support, or Sales.
• Experience in the Data Center Industry or Critical Operations is strongly preferred.
• Experience with contract management and administration is preferred.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Project, and Visio.
• Advanced problem-solving skills with the ability to lead resolution of complex customer requests.
• Excellent verbal and written communication skills.
• Ability to manage time effectively and lead multiple initiatives and client relationships simultaneously.
• Strong leadership and interpersonal skills, including motivation, influence, and negotiation abilities.
• Exceptional organizational skills and attention to detail.
• Travel required is expected to be up to 5-15% but may increase over time as the business evolves.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.