Manager, ServiceNow Platform Manager

Vantage Data Centers

Denver, CO

Full Time

Posted September 17, 2026

$160k - $170k

Climate Technology

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Listing evidence and provenance

Source: Workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Climate Technology
Pay provenance: Employer-provided pay

Job Description

This role can be based in Denver, CO following our flexible work policy (3 days in-office, 2 days flexible).

Key Responsibilities

Partner with the Platform Director to translate ServiceNow strategy into an actionable platform roadmap.
Coordinate intake, prioritization, governance, and readiness routines across ServiceNow stakeholders.
Maintain clear visibility into platform commitments, tradeoffs, risks, dependencies, and decisions.
Partner with architecture, development, security, operations, finance, procurement, PMO, and business stakeholders to sequence work responsibly.
Ensure ServiceNow communications, release notes, bi-weekly platform updates, and platform content are clear, current, and aligned to approved decisions.
Lead the ServiceNow Architect and ServiceNow Product Owner through clear expectations, coaching, prioritization discipline, and role clarity.
Support ServiceNow functional boards and companion product owners in representing business priorities and decision needs.
Guide vendor SOW development and alignment to platform priorities, delivery assumptions, dependencies, and acceptance criteria.
Monitor platform health indicators, backlog health, incident trends, stakeholder feedback, and adoption-related inputs to inform prioritization recommendations.
Escalate risks, issues, resourcing needs, funding implications, or exceptions that impact ServiceNow platform outcomes.

Requirements

6+ years of experience in enterprise systems, platform management, ServiceNow, enterprise service management, product management, technology delivery, or program coordination.
Experience supporting or managing ServiceNow or enterprise platform operating models, governance routines, roadmaps, intake models, decision tracking, and prioritization processes.
Experience leading technical and product-aligned roles, coaching team members, managing performance, and clarifying ownership in a matrixed environment.
Strong stakeholder communication skills, with the ability to translate platform, delivery, and risk topics into clear updates, options, and recommendations.
Experience working collaboratively with platform directors, architecture, development, security, operations, finance, procurement, PMO, business stakeholders, and vendors without assuming direct ownership of partner teams.
Hands- on or leadership experience with ServiceNow modules, platform governance, integrations, automation, reporting, data quality, and release management preferred.
Experience in global, infrastructure, operations, data center, construction, or high-growth environments preferred.
Experience creating ServiceNow governance forums, role clarity artifacts, decision matrices, staffing plans, dashboards, or executive-ready materials preferred.
Ability to manage ServiceNow with practical judgment, an enterprise mindset, and a bias toward clarity and follow-through.
Ability to build trust through concise communication, transparent tradeoffs, and consistent follow-through.
Ability to coach and hold teams accountable without creating unnecessary process burden.
Ability to create a ServiceNow team culture that values ownership, collaboration, responsible escalation, continuous improvement, platform health, and measurable outcomes.
Travel requirements: 20% Or could increase as business needs.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.