Working Student (Technical Support) - Germany
Use InsiderPosted April 29, 2025
Berlin, Germany
Internship
Job Description
A Working Student Technical Support role focused on assisting partners by troubleshooting technical issues, providing solutions, and sharing feedback to improve products within a fast-paced, customer-first SaaS company.
Responsibilities
- •Troubleshoot technical issues for partners using the company's products and services
- •Find resolutions for partner requests and queries
- •Review partner queries and develop creative solutions to streamline their requirements
- •Support partners in overcoming technical challenges and expanding their use of the platform
- •Advocate for partners by sharing their feedback with the Product team to improve processes and products
- •Meet SLAs related to response times and resolution lead times
Requirements
- •Currently enrolled as a student or in a similar educational program, with availability to work as a Working Student in Germany.
- •Excellent communication skills, with the ability to effectively interact with partners and team members.
- •Solid problem-solving skills to troubleshoot and resolve technical issues.
- •Ability to review partner queries and find creative solutions that streamline their requirements.
- •Knowledge and ability to support partners in overcoming technical struggles while expanding to the Insider platform.
- •Ability to meet important Service Level Agreements (SLAs), including response time and lead time for issue resolutions.
Benefits
- •Compensation/salary range not specified
- •Work schedule not specified
- •Work environment perks not specified
- •Supportive team environment
- •Opportunities to contribute to innovative products
- •Involvement in corporate social responsibility initiatives
- •Equal opportunity and inclusive workplace
More jobs at Use Insider
More jobs in Berlin, Germany
Anlagenmechaniker als Servicetechniker*in im Heizungsbau (m/w/d) - Berlin
Octopus Energy
Jan 20
(Senior) HubSpot Administrator (m/w/d)
Octopus Energy
Jan 24