Technical Support Engineer - Korea
Use InsiderSeoul, South Korea
Full Time
Posted October 31, 2025
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Application opens on company website
Job Description
The Technical Support Engineer role involves assisting partners by troubleshooting technical issues, resolving partner requests, and providing feedback to improve products, all while ensuring timely support and fostering seamless customer experiences within a fast-growing MarTech company.
Key Responsibilities
- Troubleshoot technical issues for partners using the company's products and services
- Find resolutions for partner requests and queries
- Review partner queries and develop creative solutions to streamline their requirements
- Help partners overcome technical challenges and support platform expansion
- Advocate for partners by sharing feedback with the Product team to improve processes and offerings
- Meet SLAs related to response times and issue resolution lead times
Requirements
- Excellent communication skills and solid problem-solving skills to troubleshoot technical issues and support partners effectively.
- Ability to review partner queries and find creative solutions that streamline their requirements.
- Experience in supporting seamless experiences for partners using products and services.
- Ability to support partners in overcoming technical struggles while expanding to the Insider platform.
- Experience in meeting important Service Level Agreements (SLAs) such as response time and lead time for issue resolutions.
Benefits & Perks
Competitive salary and compensation package
Work schedule flexibility
Supportive work environment with a focus on diversity and inclusion
Opportunities for professional growth and development
Participation in social responsibility initiatives and community impact programs
Ready to Apply?
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