NextGenEnergyJobs.com

Customer Success Manager - Mexico

Use Insider
Posted January 27, 2025

Mexico City, Mexico

Not Specified

Full Time

Job Description

The Customer Success Manager at Insider will be responsible for driving customer adoption and retention by managing a portfolio of clients, building strong relationships, and ensuring they receive the necessary services for maximum impact.

Responsibilities

  • Proactively drive adoption and retention of services
  • Manage a portfolio of customers
  • Build and maintain relationships with customers
  • Ensure customers receive necessary services for maximum impact

Requirements

  • Proven experience in customer success or account management roles in a B2B SaaS environment.
  • Strong relationship-building skills with the ability to manage a portfolio of clients.
  • Demonstrated ability to drive adoption and retention of services.
  • Fluency in both English and Spanish, with excellent communication skills in both languages.
  • Ability to analyze customer data and provide actionable insights to improve customer experience.
  • Experience working with cross-functional teams to deliver customer solutions.
  • Willingness to travel as needed to meet with clients.

Benefits

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