Customer Success Manager - Mexico
Use InsiderMexico City, Mexico
Full Time
Posted January 27, 2025
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Application opens on company website
Job Description
The Customer Success Manager at Insider will be responsible for driving customer adoption and retention by managing a portfolio of clients, building strong relationships, and ensuring they receive the necessary services for maximum impact.
Key Responsibilities
- Proactively drive adoption and retention of services
- Manage a portfolio of customers
- Build and maintain relationships with customers
- Ensure customers receive necessary services for maximum impact
Requirements
- Proven experience in customer success or account management roles in a B2B SaaS environment.
- Strong relationship-building skills with the ability to manage a portfolio of clients.
- Demonstrated ability to drive adoption and retention of services.
- Fluency in both English and Spanish, with excellent communication skills in both languages.
- Ability to analyze customer data and provide actionable insights to improve customer experience.
- Experience working with cross-functional teams to deliver customer solutions.
- Willingness to travel as needed to meet with clients.
Benefits & Perks
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