The Customer Success Manager at Insider will be responsible for driving customer adoption and retention by managing a portfolio of clients, building strong relationships, and ensuring they receive the necessary services for maximum impact.
Responsibilities
•Proactively drive adoption and retention of services
•Manage a portfolio of customers
•Build and maintain relationships with customers
•Ensure customers receive necessary services for maximum impact
Requirements
•Proven experience in customer success or account management roles in a B2B SaaS environment.
•Strong relationship-building skills with the ability to manage a portfolio of clients.
•Demonstrated ability to drive adoption and retention of services.
•Fluency in both English and Spanish, with excellent communication skills in both languages.
•Ability to analyze customer data and provide actionable insights to improve customer experience.
•Experience working with cross-functional teams to deliver customer solutions.
•Willingness to travel as needed to meet with clients.