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Customer Success Manager - Brazil

Use Insider
São Paulo, Brazil
Full Time
Posted May 13, 2025
Not Specified
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Job Description

The Customer Success Manager will be responsible for maintaining partner relationships, ensuring high customer satisfaction, and proactively improving key metrics such as retention and health scores by collaborating with various internal teams within a leading AI-native MarTech platform.

Key Responsibilities

  • Manage gross retention, CSAT, health score, and lock-in score of partners
  • Take proactive actions to improve key customer success metrics
  • Coordinate with Product Onboarding, Technical Account Management, and Account Management teams
  • Serve as the primary contact for partners

Requirements

  • Experience in managing customer relationships and being the primary contact of the partner, with a focus on improving metrics such as gross retention, CSAT, health score, and lock-in score.
  • Ability to work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams.
  • Proven track record of taking proactive actions to improve customer success metrics.

Benefits & Perks

Compensation/salary range not specified
Work schedule details not specified
Work environment perks not specified
Opportunities for professional growth and impact in a socially progressive community
Participation in corporate social responsibility initiatives across multiple countries
Work with a diverse, talented team across 27 countries

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