Client Success Manager

Use Insider
Istanbul, Turkey
Full Time
Posted January 27, 2025
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Job Description

The Client Success Manager at Insider is responsible for ensuring the success and satisfaction of clients by leveraging the company's AI-native platform for Customer Experience and Marketing, fostering relationships, and driving growth across various regions.

Key Responsibilities

  • Manage client relationships to ensure success and satisfaction.
  • Analyze client data to provide insights and recommendations.
  • Implement best practices for client engagement and retention.
  • Collaborate with internal teams to address client needs and challenges.
  • Drive the adoption of the platform among clients.
  • Monitor and report on client performance metrics.

Requirements

  • Experience in a customer success or account management role in a B2B SaaS environment.
  • Strong analytical thinking and problem-solving skills.
  • Ability to form relationships and manage stakeholders effectively.
  • Demonstrated ability to work in a fast-paced, multinational environment.
  • Proven track record of driving partner success across multiple regions.
  • Excellent communication skills, both verbal and written.
  • A commitment to teamwork and collaboration.

Benefits & Perks

Compensation/salary range
Work schedule
Work environment perks
Any additional benefits

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