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Job Description
The Client Success Manager at Insider is responsible for ensuring the success and satisfaction of clients by leveraging the company's AI-native platform for Customer Experience and Marketing, fostering relationships, and driving growth across various regions.
Key Responsibilities
- Manage client relationships to ensure success and satisfaction.
- Analyze client data to provide insights and recommendations.
- Implement best practices for client engagement and retention.
- Collaborate with internal teams to address client needs and challenges.
- Drive the adoption of the platform among clients.
- Monitor and report on client performance metrics.
Requirements
- Experience in a customer success or account management role in a B2B SaaS environment.
- Strong analytical thinking and problem-solving skills.
- Ability to form relationships and manage stakeholders effectively.
- Demonstrated ability to work in a fast-paced, multinational environment.
- Proven track record of driving partner success across multiple regions.
- Excellent communication skills, both verbal and written.
- A commitment to teamwork and collaboration.
Benefits & Perks
Compensation/salary range
Work schedule
Work environment perks
Any additional benefits
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