Chiller Product Support Engineer

• Provide technical and sales support to the Trane field organization through phone/email support, direct customer interaction, customer factory visits, and support the commercialization strategy and vision for all chiller business.
• Create and maintain various marketing documentation, literature, and presentations that educate sales teams on Trane’s products, highlights advantages, and provide bid strategies on products and applications
• Travel to sales offices, corporate events, and customer sites in support of Trane chiller equipment, including formal presentations, sales discussions, and supporting tradeshows.
• Establish product lines’ “selling story.” Ensure that the field sales support department, appropriate business unit functional areas, and field sales force are familiar with the “selling story.”
• Create and update chiller documentation and support materials used to educate the sales organization, communicate product advantages, and support product positioning, competitive strategy, and application guidance.
• Partner with engineering groups, product management, marketing, operations, and software teams to align product positioning, resolve issues, and improve tools and processes.
• Price equipment on projects and assist in bid strategies.
• Provide marketing and technical support to peers, the sales field organization, and direct customers and serve as a mentor for new hires on the team
• Support a professional field and customer focused environment, with measurements in place to track performance and improve the process.
• Support Trane Select Assist software by assisting the sales organization with configuring equipment and develop software requirements that improve the software’s capabilities.
• Train new field sales engineers that participate in the Trane Graduate Training Program
• Position requires up to 10% travel
• Bachelor's Degree in Engineering (or related technical discipline)
• Prior HVAC experience is a plus
• Engineering-related work experience is a plus
• Master’s Degree is a plus

This Chiller Product Support Engineer role provides in-depth technical and strategic sales support for Trane’s industry-leading centrifugal chiller portfolio, executes and helps to create marketing communication that promotes sustainability, efficiency, and reliability in large applied HVAC systems, and advises how chillers can be used in the electrification/decarbonization of HVAC systems to improve energy efficiency levels. The position applies good oral and written communication skills to clearly communicate with customers and Trane personnel. This position would be hybrid (in the office 4 days a week), but expected to be based in La Crosse, WI