Customer Success Manager - Enterprise
SwordRemote
Full Time
Posted November 13, 2025
Not Specified
Remote
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Application opens on company website
Job Description
A Customer Success Manager at Sword Health is responsible for onboarding, managing, and expanding relationships with enterprise healthcare clients, ensuring customer satisfaction, retention, and revenue growth through strategic account management and collaboration.
Key Responsibilities
- Onboard new employer customers and manage their accounts
- Build and maintain strategic relationships with partners and customers
- Drive customer satisfaction, retention, and revenue growth
- Manage and expand a diverse portfolio of accounts
- Collaborate with internal teams to ensure customer success and support
Requirements
- Experience in managing and growing diverse customer accounts, with a focus on onboarding, managing, and expanding a portfolio of employer customers.
- Ability to work closely with partners, customers, and internal teams to drive customer satisfaction, retention, and revenue growth.
- Strong organizational skills, with attention to detail and resourcefulness.
- Excellent collaboration skills and a natural talent for building strategic relationships.
- Demonstrated success in delivering impactful, measurable results in a customer success or related role.
- Legal right to work in the United States; applicants must be full-time employees regularly working at least 25 hours per week.
- Experience managing customer accounts in a healthcare, technology, or SaaS environment is preferred but not explicitly stated as mandatory.
Benefits & Perks
Comprehensive health, dental and vision insurance
Life and AD D Insurance
Financial advisory services
Supplemental Insurance Benefits
Accident, Hospital and Critical Illness coverage
Health Savings Account
Equity shares
Discretionary PTO plan
Parental leave
401 k
Flexible working hours
Remote-first company
Paid company holidays
Free digital therapist for you and your family
Ready to Apply?
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