Sales Retention Representative

Remote

Full Time

Posted October 7, 2026

Remote

Application opens on company website

Source: Workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 8, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Solar Energy
Pay provenance: Pay not available

Sunrun is looking for highly motivated and talented sales professionals to join our rapidly-growing Retention team.

Resolving ARC (At Risk Customer) cases on behalf of the sales team
Handles inbound calls, but primarily an outbound effort with pre-installed customers
Provides an excellent experience for in-process customers by adhering to company call quality standards
Effectively overcomes and handles objections from solar prospects.
Resolves concerns and de-escalates customers in a friendly and professional manner
Confidently educates customers regarding Sunrun's solar process
Re-engages with prospects who have become unresponsive
Efficiently manages a pipeline of ARC cases to resolve in a timely manner. Strong ability to mult-task
Willingly engages with their peers in team meetings and through G-chat

High School Diploma or equivalent
Minimum of 1 year of experience in a related field. Retention or Sales experience is preferred
A minimum of six months of experience in a call center environment required
Excellent verbal and written communication skills
Strong work ethic and ambition to succeed.
Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar
Proficient with email, Google suite, and CRM tools (Salesforce preferred)
Ability to work weekends, evenings and some holiday shifts
Ability to speak bilingual. Spanish is a plus.