This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job.
Key Responsibilities
Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components
Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations
Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues
Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce
Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction
Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT2.
Requirements
High School diploma is required
1 - 3 years of previous field construction or solar experience required
PV design or PV electrical experience is preferred
Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required
Knowledge of the NEC and applicable codes and standards
Must be a motivated team player, looking to succeed
Proven track record of excellent customer service
Excellent verbal and written communication skills
Excellent organizational and time management skills
Strong computer skills
Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors
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