Job Description
Jacquie Hoffman (jacquie.hoffman@sunrun.com)
Key Responsibilities
- Energy Specialist: As an Energy Specialist, you’ll be our customer's trusted point of contact. Your mission is to offer personalized assistance and support, tailoring solutions to their unique needs and preferences. You’ll build enduring connections that go beyond transactions, fostering a culture of care and empowerment.
- Proactive Anticipation: Anticipate customer needs before they arise. By understanding their solar journey, you’ll provide personalized solutions that enhance their experience. Your proactive approach ensures seamless service and exclusive offerings, reinforcing our commitment to excellence.
- Navigating Complexities with Grace: When faced with escalated issues or intricate queries, you’ll handle them efficiently and professionally. Swift resolution and customer satisfaction are your priorities. Leverage your relationships to advocate for their concerns, providing constructive feedback that drives continuous improvement.
- Empowered Account Management: Using your account management skill set, you’ll guide customers through their solar experience. Your negotiation and de-escalation expertise will turn challenging situations into positive outcomes, maintaining trust and confidence.
- Seamless Customer Experience: Think outside the box when resolving complex issues. Ensure accurate and timely responses to customer questions. Your creative thinking and empowered mindset contribute to a seamless journey.
- Enhancing Solar Experiences: Regular account reviews allow you to recommend products and services that enhance each customer’s solar journey. By staying attuned to their evolving needs, you’ll contribute to their long-term satisfaction.
Requirements
- High School Diploma
- Bachelor's degree preferred
- At least 2-3 years experience with Customer Service or Customer Experience, or Customer Management
- Previous energy or solar experience is not required but preferred
- Experience managing accounts preferred
- Highly proficient with applications such as MS Office, G Suite, DocuSign, and Salesforce including an ability to learn new systems
Ready to Apply?
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