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Job Description
The Collections Lead is responsible for managing outstanding invoices, negotiating payment arrangements, and maintaining strong relationships with counterparties to safeguard cash flow and support process improvements within the finance team.
Key Responsibilities
- Manage outstanding invoices through financial analysis and direct engagement with counterparties.
- Communicate with debtors via phone and written correspondence to discuss invoices and arrange payments.
- Negotiate and establish sustainable payment plans or alternative solutions to recover debts while maintaining relationships.
- Record all contact, agreements, and balance verifications accurately in internal systems.
- Collaborate with Front Office and Operations teams to optimize processes and support continuous improvement initiatives.
Requirements
- At least 3 years of relevant experience in payments, collections, credit management, or a similar customer-facing financial role.
- Strong analytical skills combined with empathy, enabling you to assess financial situations and handle complex conversations effectively.
- Excellent negotiation and communication skills, including the confidence to manage difficult discussions professionally.
- Proactive, detail-oriented mindset with experience working in systems and a drive to improve customer experience and processes.
- Fluent English, both written and spoken.
- Willingness to work in the Amsterdam office.
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule: Hybrid work model (LI-Hybrid)
Work environment perks: Collaborative team environment, diverse international team
Additional benefits: Opportunities for process improvement, professional development, and working in a purpose-driven company focused on environmental impact
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