Field Support Specialist (Eastern Region)

• Stresses the importance that safety is the most important function, ensuring that all employees follow safe practices while working
• Able to perform all essential Solar Field Service Technician Level II or Level III job responsibilities
• Perform advanced troubleshooting, corrective maintenance, testing, and repair of solar equipment and systems with minimal or no supervision
• Serve as a regional technical resource for corrective maintenance activities, NCS items, and escalated troubleshooting issues across multiple sites
• Travel extensively (approximately 75 percent) to support corrective maintenance activities throughout the assigned region
• Perform detailed electrical testing, troubleshooting, and repair of low, medium, and high voltage systems, including inverters, combiners, trackers, MV equipment, and substation-adjacent components
• Utilize system monitoring applications, SCADA, and plant data to diagnose system-level and equipment-level issues
• Support root cause analysis efforts and provide technical recommendations to prevent repeat failures
• Coordinate with site personnel, Field Service Leads, OCC, Project Management Teams, and other internal stakeholders during corrective maintenance activities
• Accurately account for time, materials, and corrective actions expended in the performance of job responsibilities
• Maintain a high standard of documentation, including detailed work orders, corrective action reports, NCS closeout documentation, and technical summaries
• Operate service equipment safely and maintain required records related to equipment and systems
• Understand, follow, and communicate safety regulations, site-specific procedures, and work controls
• Support training and technical knowledge sharing with site technicians as needed during corrective activities
• Assess safety concerns and exercise Stop Work authority when conditions warrant
• Assess and suggest improved processes, collaborate on new technologies, and coordinate with management regarding implementation of improvements
• Complete other responsibilities as assigned

• High School Diploma or General Equivalency Diploma (GED) or equivalent, Vocational or Technical School training a plus
• Associates Degree or Certificate in Electronics, Electrical Technology, or Mechanics preferred
• Minimum three years of experience in utility-scale solar and/or a related electrical power industry
• Strong corrective maintenance and troubleshooting background required
• Demonstrated understanding of safe electrical and mechanical practices
• Demonstrated advanced knowledge of electrical testing and troubleshooting equipment
• Strong working knowledge of utility-scale solar systems, protection devices, control systems, power supplies, loads, conductors, inverters, transformers, and balance-of-plant equipment
• Strong working knowledge of DC electrical theory and advanced troubleshooting methods for safe and effective work within photovoltaic (PV) arrays
• Ability to troubleshoot network, communications, and telemetry-related issues
• Familiarity with substation operations, including switching plans, one-line diagrams, field drawings, and as-built documentation
• Ability to read and interpret electrical schematics, one-lines, wiring diagrams, field drawings, and as-built documentation
• Strong computer operation skills, including CMMS, system monitoring applications, and standard office software
• Demonstrated ability to produce clear, accurate, and thorough technical documentation and reports
• Valid OSHA 10 certification required (OSHA 30 preferred)
• Valid NFPA 70E Safety Training certification required
• Inverter Field Application Specialist (FAS) certifications or other relevant electrical certifications are not required, but are considered a strong plus
• Substation training and/or certifications highly recommended
• Remain current in all safety and technical trainings
• Effective verbal and written English language communication skills
• Effective organizational and time management skills, especially in a multi-site support role
• Ability to work independently at remote locations in extreme weather conditions (heat, cold, inclement weather)
• Ability to work on an on-call basis (may include weekends or after-hours situations)
• Ability to travel extensively (approximately 75 percent), including overnight and extended assignments
• Valid driver’s license, satisfactory driving record, and ability to operate company vehicle

Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company’s 401(k) plan and are provided vacation, sick and holiday pay.