NextGenEnergyJobsModern Power System Jobs

Rebate Recovery Officer | Home Electrification

Smart Energy

Waterloo, Australia

Full Time

Posted October 26, 2026

Energy Management

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Application opens on company website

Listing evidence and provenance

Source: Lever View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 26, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Energy Management
Pay provenance: Pay not available

Job Description

Manage the successful lodgement of rebate claims, including outstanding, aged, stalled and disputed claims, from investigation through to resolution.

Key Responsibilities

Manage the successful lodgement of rebate claims, including outstanding, aged, stalled and disputed claims, from investigation through to resolution.
Prioritise follow-up based on claim age, value, compliance requirements and likelihood of recovery.
Contact installers, rebate processing partners and relevant internal teams to progress outstanding items.
Obtain missing documentation, clarify claim requirements and coordinate corrections or resubmissions.
Escalate claims at risk of rejection, expiry or non-recovery, with clear recommendations for action.
Review claim records, supporting documents and financial transactions to identify why rebates remain unpaid.
Reconcile rebate balances, payments and adjustments between provider and internal systems
Investigate data mismatches, incomplete submissions, disputed amounts and processing errors.
Maintain accurate records of claim status, follow-up activity, next steps and expected recovery dates.
Maintain clear reporting on outstanding claims, ageing, recovery timelines and unresolved issues.
Use Excel or Google Sheets to analyse data, identify trends and highlight recovery risks.
Provide the Collections Manager with accurate updates on recoveries, outstanding exposure and priority escalations.
Identify recurring causes of delays and recommend practical solutions.
Work with Operations, Finance, Sales and installation teams to improve claim quality and processing workflows.
Help document procedures, ownership and escalation pathways.
Identify opportunities to reduce manual work, improve data accuracy and prevent repeat errors.
Keep claim documentation and recovery records complete, organised and ready for audit.
Follow internal policies and the applicable requirements of each rebate program.

Requirements

Experience investigating outstanding claims, payment discrepancies or overdue balances and following them through to resolution.
Strong reconciliation skills and confidence working with financial and operational data.
Intermediate to advanced Excel or Google Sheets skills, including lookups, pivot tables, filtering and data reconciliation.
Clear, confident communication skills, with the ability to follow up persistently and professionally.
Strong organisation and attention to detail, particularly when managing documentation, deadlines and multiple outstanding claims.
A practical approach to problem-solving and an interest in improving processes.
The ability to work on-site at our Waterloo, Sydney office.
Diploma of Accounting, or qualification in finance, business or a related discipline would be highly regarded.
Candidates with equivalent practical experience and demonstrated capability are also encouraged to apply.
Experience within solar, batteries, energy efficiency or home electrification .
Exposure to government incentive programs, renewable energy certificates or other documentation-based rebate schemes.
Hands-on experience with Formbay, Xero, Airtable or Salesforce .
An understanding of claim eligibility checks, supporting documentation and compliance requirements.
Experience building reports or improving claims, collections or reconciliation processes.