Customer Support Agent
Smart EnergyByron Bay, New South Wales
Full Time
Posted September 25, 2024
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Job Description
The Customer Support Agent at Smart Energy is responsible for interacting with various stakeholders to resolve issues during the installation process, investigate complaints, collect payments, and address customer queries.
Key Responsibilities
- Interact with multiple stakeholders to resolve installation issues
- Investigate customer complaints
- Collect payments
- Evaluate system performance
- Solve customer queries
Requirements
- Interact with multiple stakeholders including in-house tech team, operations team, third-party installers, customers, and finance companies on a daily basis.
- Investigate complaints and solve customer queries.
- Collect payments and evaluate system performance.
Benefits & Perks
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