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Customer Service Representative

SE

Customer Service Representative

Byron Bay, Australia

Full Time

Posted September 29, 2024

Energy Management

This role may have expired~98 people viewed this recently

Application opens on company website

Job Description

Last year we were honoured with the "Best Customer Service Project" award by the Customer Service Institute of Australia.

Key Responsibilities

Assisting customers in resolving technical issues through phone, email, and live chat, using simple and non-technical language
Providing guidance to customers on how to maximize savings from solar and battery usage
Keeping customers informed about the progress of their solar installations
Coordinating maintenance efforts and updating customers accordingly
Improving our knowledge base to ensure continuous enhancement
Collaborating with our outstanding Sales team by keeping them informed about customer issues
This position reports to the Customer Service Team Manager.

Requirements

Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar
Experience using Google Workplace or MS Office (Salesforce experience an added bonus)

Ready to Apply?

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