Customer Success Inbound Agent
Smart EnergyByron Bay, Australia
Full Time
Posted September 29, 2024
This role may have expired
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Application opens on company website
Listing evidence and provenance
- Source
- Lever View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed November 1, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Energy Management
- Pay provenance
- Pay not available
Job Description
Last year we were honoured with the "Best Customer Service Project" award by the Customer Service Institute of Australia.
Key Responsibilities
- Assisting customers in resolving technical issues through phone, email, and live chat, using simple and non-technical language
- Providing guidance to customers on how to maximize savings from solar and battery usage
- Keeping customers informed about the progress of their solar installations
- Coordinating maintenance efforts and updating customers accordingly
- Improving our knowledge base to ensure continuous enhancement
- Collaborating with our outstanding Sales team by keeping them informed about customer issues
- This position reports to the Customer Service Team Manager.
Requirements
- Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar
- Experience using Google Workplace or MS Office (Salesforce experience an added bonus)
Ready to Apply?
Apply directly on Smart Energy's site
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