Customer Service Representative
Smart EnergyByron Bay, Australia
Full Time
Posted September 29, 2024
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Job Description
Last year we were honoured with the "Best Customer Service Project" award by the Customer Service Institute of Australia.
Key Responsibilities
- Assisting customers in resolving technical issues through phone, email, and live chat, using simple and non-technical language
- Providing guidance to customers on how to maximize savings from solar and battery usage
- Keeping customers informed about the progress of their solar installations
- Coordinating maintenance efforts and updating customers accordingly
- Improving our knowledge base to ensure continuous enhancement
- Collaborating with our outstanding Sales team by keeping them informed about customer issues
- This position reports to the Customer Service Team Manager.
Requirements
- Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar
- Experience using Google Workplace or MS Office (Salesforce experience an added bonus)
Ready to Apply?
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