Job Description
We are seeking a Field Application Engineer (FAE) to lead field deployment, technical support, and after-sales service for advanced battery and energy-storage systems.
Key Responsibilities
- Serve as the primary technical contact for customers and answer product-related questions by phone, email, and remote-support tools.
- Lead onsite installation, commissioning, configuration, testing, maintenance, and system upgrades.
- Troubleshoot hardware, software, communication, and system-integration issues involving battery packs, BMS, EMS, PCS, inverters, gateways, and edge devices.
- Analyze system logs, operating data, fault codes, and alarms to identify root causes and recommend corrective actions.
- Work with engineering and quality teams to resolve field issues, verify solutions, and improve product reliability.
- Develop service procedures, troubleshooting guides, technical documentation, and customer-training materials.
- Provide occasional after-hours support and travel domestically to customer and project sites as required.
Requirements
- Experience with batteries, BMS, energy-storage systems, power electronics, EV charging systems, or renewable-energy products.
- Experience commissioning or servicing battery packs, BMS, EMS, PCS, inverters, or cloud-connected energy systems.
- Familiarity with battery operating parameters, fault alarms, protection functions, state of charge, and state of health.
- Experience using diagnostic tools such as multimeters, oscilloscopes, CAN analyzers, and data loggers.
- Basic experience with Python, Linux, firmware updates, network configuration, or system-log analysis.
- Knowledge of battery safety, electrical safety, and applicable industry standards.
- The salary range for this position as required under applicable pay transparency laws.
- Salary Range
- $90,000
- —
- $120,000 USD
Benefits & Perks
- A highly competitive salary and robust benefits package, including comprehensive health coverage and an attractive equity/stock options program within our NYSE-listed company.
- The opportunity to contribute directly to a meaningful scientific project—accelerating the global energy transition—with a clear and broad public impact.
- Work in a dynamic, collaborative, and innovative environment at the intersection of AI and material science, driving the next generation of battery technology.
- Significant opportunities for professional growth and career development as you work alongside leading experts in AI, R&D, and engineering.
- Access to state-of-the-art facilities and proprietary technologies are used to discover and deploy AI-enhanced battery solutions.
Ready to Apply?
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