The Network Operations Center (NOC) Manager is responsible for the day-to-day leadership of a 24x7 operational environment supporting SB Energy’s mission-critical infrastructure campuses, including the Freebird and Cosmos programs.
Key Responsibilities
Manage day-to-day operations of a 24x7 Network Operations Center supporting mission-critical infrastructure
Lead shift operations, escalation management, incident coordination, and operational communications
Develop and maintain SOPs, MOPs, escalation procedures, and operational workflows
Support operational turnover and onboarding activities for new campuses and infrastructure systems
Coordinate monitoring and operational visibility across networking, WAN/carrier infrastructure, wireless, BMS/EPMS, OT-connected systems, and physical security platforms
Support KPI reporting, operational metrics, alarm management, and executive reporting activities
Coordinate operational activities with engineering, facilities, cybersecurity, vendors, and construction teams
Support staffing plans, shift schedules, operational readiness exercises, and team development initiatives
Coordinate vendor escalation and carrier management activities during operational events
Maintain operational documentation standards and support continuous improvement initiatives
Support operation and management of centralized monitoring platforms and operational workflows
Coordinate response activities during operational incidents, outages, maintenance events, and infrastructure alarms
Ensure operational events are properly documented, escalated, communicated, and closed out
Support onboarding and integration of new infrastructure systems into operational monitoring environments
Work closely with Site Operations and Engineering teams to support maintenance activities and operational continuity
Assist with development of operational standards, reporting structures, and escalation matrices
Participate in operational readiness planning for future sites and campus expansions
Support operational coordination between NOC, SOC, and FOC teams
Ensure operational procedures are followed in accordance with approved standards and operational work rules
Promote a professional, customer-focused operational culture across all shifts
Requirements
Experience supporting hyperscale or large-scale data center environments ·
Experience with Cisco, Palo Alto, SolarWinds, or enterprise monitoring platforms
Exposure to BMS, EPMS, SCADA, or OT-integrated environments ·
Familiarity with carrier operations, WAN infrastructure, or DWDM transport environments
Industry certifications such as CCNA, ITIL, Network+, or Security+
Location: On-site near Temple/Burlington, TX.
Base Pay - $140,000 - $165,000
The pay range mentioned above is a guideline. We tailor each offer based on your unique skills, experience, location, and market benchmarks—while ensuring internal parity across our teams. In addition to competitive base pay, total compensation may include a discretionary annual bonus and a market leading comprehensive health and wellness benefits package. Final details will be discussed during the later stages of the hiring process.
Benefits & Perks
At SB Energy, we invest in our people and their families with benefits designed for flexibility, support, and peace of mind. Full-time employees enjoy:
100% Company-Paid Medical, Dental & Vision (for employees and dependents)
401(k) with Company Match
Generous Paid Time Off + 11 Paid Holidays
12 Weeks Paid Parental Leave
Life, AD&D & Long-Term Disability Coverage
Flexible Spending Accounts (FSA) for Medical, Dependent Care, Transit & Parking (with company contributions)
Mental, Physical & Social Wellness Support (with company contributions)
Flexible Work Arrangements & Hybrid Office Setup Benefits
Monthly Reimbursement for Phone, Internet & Data
Optional Legal & Pet Insurance Plans
Device Purchase Support
At SB Energy, the success of our projects is driven by a desire to see our projects benefit as many people as possible. We work to serve local communities through volunteering, fundraising, and much more. For example, we’re proud to support access and opportunity in engineering and clean energy through impactful mentorship programs and workforce training. When you join SB Energy, you can become a part of these efforts, collaborating with team members who share a vision of building a better future now!
To learn more about us, visit www.sbenergy.com .
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