Zendesk CRM Developer
SamsaraPosted February 7, 2025
Location not specified
Energy ManagementCA$93,925 - CA$121,550
Full Time
Job Description
The Senior Zendesk Developer will design, develop, and support the Zendesk SaaS platform to enhance customer support operations, collaborating with cross-functional teams to ensure high-quality, scalable solutions.
Responsibilities
- •Design, configure, develop, test, deploy, and support various business projects in a Zendesk environment.
- •Implement critical interfaces and complex modules of the systems and features.
- •Develop mid-tier API systems merging different third-party systems.
- •Develop and support data warehouses, business intelligence, and dashboards reporting.
- •Configure Zendesk Help Center Guide.
- •Partner with Business Systems Analysts and Product Managers to shape product definition and requirements.
- •Work closely with internal stakeholders to design, develop, and implement solutions for Customer Support operations using Zendesk.
- •Serve as the point of contact for Zendesk development regarding Customer Support related processes.
- •Mentor, develop, and train Junior developers.
- •Champion and embed Samsara’s cultural principles.
Requirements
- •5 years of software development experience building and scaling enterprise customer-facing products and services.
- •2 years of designing, configuring and developing on the Zendesk customer support SaaS platform.
- •Proven experience with implementations of multiple business threads in a dynamic business setting.
- •Experience building Zendesk solutions, microservices and customer-facing APIs.
- •Must have a track record of building, deploying, and scaling distributed, highly available, large-scale, high-performing multi-tenant SaaS applications.
- •Strong problem-solving and analytical skills with the ability to design complete solutions which are simple yet effective and very scalable.
- •Previous experience handling and supporting mission-critical enterprise systems.
- •The ability to diagnose and respond to interruptions and critical issues in a timely manner.
- •Experience with Python, JavaScript, and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platforms.
- •BS or MS in Computer Science, Engineering, or equivalent technical experience.
Benefits
- •Compensation/salary range: 93,925 - 121,550 CAD
- •Flexible working model (remote and in-person options)
- •Health benefits
- •Employee-led remote and flexible working
- •Samsara for Good charity fund
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