Job Description
The Senior Zendesk Developer will design, develop, and support the Zendesk SaaS platform to enhance customer support operations, collaborating with cross-functional teams to ensure high-quality, scalable solutions.
Key Responsibilities
- Design, configure, develop, test, deploy, and support various business projects in a Zendesk environment.
- Implement critical interfaces and complex modules of the systems and features.
- Develop mid-tier API systems merging different third-party systems.
- Develop and support data warehouses, business intelligence, and dashboards reporting.
- Configure Zendesk Help Center Guide.
- Partner with Business Systems Analysts and Product Managers to shape product definition and requirements.
- Work closely with internal stakeholders to design, develop, and implement solutions for Customer Support operations using Zendesk.
- Serve as the point of contact for Zendesk development regarding Customer Support related processes.
- Mentor, develop, and train Junior developers.
- Champion and embed Samsara’s cultural principles.
Requirements
- 5 years of software development experience building and scaling enterprise customer-facing products and services.
- 2 years of designing, configuring and developing on the Zendesk customer support SaaS platform.
- Proven experience with implementations of multiple business threads in a dynamic business setting.
- Experience building Zendesk solutions, microservices and customer-facing APIs.
- Must have a track record of building, deploying, and scaling distributed, highly available, large-scale, high-performing multi-tenant SaaS applications.
- Strong problem-solving and analytical skills with the ability to design complete solutions which are simple yet effective and very scalable.
- Previous experience handling and supporting mission-critical enterprise systems.
- The ability to diagnose and respond to interruptions and critical issues in a timely manner.
- Experience with Python, JavaScript, and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platforms.
- BS or MS in Computer Science, Engineering, or equivalent technical experience.
Benefits & Perks
Compensation/salary range: 93,925 - 121,550 CAD
Flexible working model (remote and in-person options)
Health benefits
Employee-led remote and flexible working
Samsara for Good charity fund
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