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Job Description
The Technical Support Engineer at Samsara will provide expert hardware and software support to customers, resolving complex issues and improving overall support processes. This role involves collaboration with various teams, technical troubleshooting, and documentation, all while ensuring a high level of customer satisfaction.
Key Responsibilities
- Provide hardware and software support to customers
- Resolve complex customer problems
- Manage support tickets and inquiries
- Author and maintain customer-facing knowledge base articles
- Collaborate with Engineering and Product teams to reproduce bugs
- Provide feedback for product and process improvements
- Champion Samsara's cultural principles
Requirements
- B.S. in Computer Science, Engineering (Mechanical, Electrical), or other technical fields.
- 6 months - 1 year of experience in support, engineering, or other technical roles.
- Bilingual English and Spanish is a must.
- Technical know-how - comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
- Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
- Excellent written and verbal communication skills, able to speak both Engineer and Human.
- Strong bias for action, ability to dive deep, and insistence on the highest standards.
- Ability to work in a hyper growth environment with shifting priorities.
- Willingness to work flexible hours during nights and weekends is preferred.
Benefits & Perks
competitive total compensation package
employee-led remote and flexible working
health benefits
Samsara for Good charity fund
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