Job Description
The Strategic Program Manager at Samsara leads large-scale cross-functional projects to improve customer support operations, implement innovative solutions like AI, and enhance overall customer experience, contributing to the company's mission of transforming physical operations through IoT technology.
Key Responsibilities
- Lead the planning and delivery of complex, cross-functional projects aligned with strategic goals.
- Coordinate and drive realignment across teams and leaders to address misalignments.
- Translate business strategies into actionable project plans and execution strategies.
- Communicate complex topics clearly and persuasively to diverse stakeholders.
- Integrate AI solutions into program processes to enhance scalability and effectiveness.
- Collaborate with cross-functional teams to improve customer support processes and workflows.
- Advise and align internal stakeholders on project priorities and initiatives.
- Apply project management methodologies, tools, and systems to support program execution.
- Embed company cultural principles into project and program management practices.
Requirements
- Bachelor's degree from an accredited university
- 7 years of project program management, management consulting, and/or business operations strategy experience
- Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders, such as executives, R&D leaders, and frontline managers
- Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions
- Strong analytical, data-driven, problem-resolution, and decision-making skills
- Ability to lead the end-to-end planning and delivery of complex, cross-functional project portfolios, translating strategic direction into actionable execution plans
- Ability to anticipate misalignment early and drive realignment across teams and leaders
- Understanding of broader business priorities and competitive industry trends to shape program strategy and make informed recommendations
- Excellent communication skills to communicate complex topics simply and persuasively, using storytelling and data to influence, facilitate tradeoffs, and drive decision-making
- Experience integrating AI solutions into program processes to improve scalability, accuracy, and strategic planning
- Deep fluency in project management methodologies, tools, systems, and customer technical support processes
- Ability to share insights and lessons learned to mature PMO standards and foster a culture of continuous learning
- Experience with B2B hardware and SaaS products
- Experience driving AI-centric projects
- Experience in a global Customer Support, Product Support, Customer Success, or Customer Operations organization
- Proven track record of building trust and delivering results that demonstratively improve the customer experience
- Adaptability, flexibility, and the conviction to do the right thing under stress, high tension, and tight deadlines
- Preferred: PMP certification and/or advanced education in Project or Program Management
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (in-person, hybrid, or remote options)
Ready to Apply?
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