Job Description
The Strategic Program Manager at Samsara leads large-scale cross-functional projects to improve customer support operations, implement innovative solutions like AI, and enhance overall customer experience, contributing to the company's mission of transforming physical operations through IoT technology.
Key Responsibilities
- Lead the planning and delivery of complex, cross-functional projects aligned with strategic goals.
- Coordinate and drive realignment across teams and leaders to address misalignments.
- Translate business strategies into actionable project plans and execution strategies.
- Communicate complex topics clearly and persuasively to diverse stakeholders.
- Integrate AI solutions into program processes to enhance scalability and accuracy.
- Collaborate with cross-functional teams to improve customer support workflows and experiences.
- Utilize project management methodologies, tools, and systems to ensure effective project execution.
- Advise and align internal stakeholders on project priorities and progress.
- Embed company cultural principles into project management practices.
Requirements
- Bachelor's degree from an accredited university
- 7 years of project program management, management consulting, and/or business operations strategy experience
- Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders such as executives, R&D leaders, and frontline managers
- Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions
- Strong analytical, data-driven, problem-resolution, and decision-making skills
- Experience with B2B hardware and SaaS products
- Experience driving AI-centric projects
- Experience in a global Customer Support, Product Support, Customer Success, or Customer Operations organization
- Proven track record of building trust and delivering results that demonstratively improve the customer experience
- Ability to adapt, be flexible, and maintain conviction to do the right thing under stress, high tension, and tight deadlines
- Ability to anticipate misalignment early and drive realignment across teams and leaders
- Understanding of broader business priorities and industry trends to shape program strategy and make informed recommendations
- Ability to communicate complex topics simply and persuasively using storytelling and data
- Ability to act as a trusted advisor to internal stakeholders, driving alignment and collaboration across complex or competing priorities
- Deep fluency in project management methodologies, tools, systems, and customer technical support processes
- Experience with integrating AI solutions into program processes to improve scalability, accuracy, and strategic planning
- Willingness to champion, role model, and embed Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team
- Ability to influence and lead cross-functional teams and projects
- Preferred: PMP certification and/or advanced education in Project or Program Management
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (in-person, hybrid, or remote options)
Ready to Apply?
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